The Enterprise Intelligence Layer
Automate the interpretation of unstructured communications data.
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Perfect Customer Experience
The only way to understand your customers is to listen. Take the first step towards driving sales, reducing churn and improving your product.
Achieve Operational Excellence
Every manual process is transacted in a conversation. Uncover the hidden inefficiencies in your organisation by monitoring what’s being said.
Collect MI with AI
Transcribing management information (MI) manually is unreliable, inconsistent, slow and expensive. Automate MI collection with AI.
Automate Manual Processes
Interpreting conversations manually doesn't scale and is unreliable. Automating their interpretation unlocks massive cost savings.
Optimise your Communications
The form and content of communications is critical to achieving a company's objectives. Measure, test and optimise the effectiveness of your communications.
Featured customer
re:infer's AI platform lets us understand what our customers tell us – at scale. Ultimately it helps us make better product decisions.
Structured Annotations of Unstructured Communications Data
re:infer learns quickly from your data to provide real-time, structured annotations of the meaning and emotion contained in every message.
Automatic Alerts
re:infer’s real-time alerts help you to detect and respond faster to risk events, changes to market conditions or bugs in your product or service.
Accurate Reporting and Insights
Gain invaluable operational insights by aggregating what’s being said across different customer segments, business divisions and tracked over time.
Enable End-to-end Automation
re:infer’s interpretation of communications enables your organisation to achieve end-to-end automation of service requests and business processes.