reinfer.io

Turn unstructured communications into structured data that drives action.

The World’s Leading Cognitive Intent Engine

Made for enterprises with high volumes of communications that need this data operationally available and actionable at scale.

Used by these companies

"re:infer's AI platform lets us understand what our customers tell us – at scale. Ultimately it helps us make better product decisions.”

John Veichmanis

CMO, FARFETCH

The road to intelligent automation starts here

We designed the most powerful cognitive intent platform to provide transformational analytics and automation opportunities. Discover the potential of advanced machine learning.

The only way to understand your customers is to listen. Take the first step towards driving sales, reducing churn and improving your product.

Most manual processes are transacted in a conversation. Uncover the hidden inefficiencies in your organisation by monitoring what’s being said.

Transcribing management information manually is unreliable, inconsistent, slow and expensive. Automate MI collection with AI.

Interpreting requests and collecting data manually introduces latency and it's unreliable. Automating interpretation unlocks massive cost savings.

Every exception to a product or service is surfaced in communications data. Measure and optimise change initiatives in real-time.

How re:infer is helping enterprises

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Tier 1 Investment Bank

Group Operations

Challenge

COO’s office tasked with delivering a 50% reduction in operational costs in the next 5 years.

Our Role

re:infer’s cognitive intent platform identified quality-of-service issues, information security risks, STP breaks, manual and redundant processes, fulfillment pathways and cross-organisational opportunities for digital transformation: automation, self-service and remediation.

Impact

200 Million

Conversations Analysed

$135M

Projected Annual Savings

3,000,000

FTE hours per annum

100s

Facilitated end-to-end automated processes

How it works

We connect to your existing communications channels, be that emails, calls, chats or via your CRM platform and extract email threads, tickets and phone conversations to be analysed. Our technology works on any type of human communications data, including automatic speech-to-text transcription of phone calls as part of the integration.

Our proprietary models have been trained on terabytes of text using novel representation learning techniques researched at the University College London AI research lab. This neural model is then fine-tuned on each of our client’s own data to automate the discovery of intents, requests, entities and sentiment, creating a unique model tailored to every client.

re:infer combines design thinking with breakthrough machine learning in a modern web interface. A user is guided to annotate auto-discovered intents in a continuous active learning loop that maximises information gain for the supervised models. We are democratising AI so that non-technical users can create ML models at the click of a mouse requiring only tens of examples to achieve high accuracy.

re:infer provides granular insights into processes, workflows, customer issues and automation opportunities via an advanced analytics dashboard—comprehensive management information, cohort comparison and sentiment analysis. With re:infer’s structured, machine-readable annotation of every verbatim, you can enable end-to-end automation by connecting re:infer to other parts of your IT real-estate, such as downstream Robotic Process Automation (RPA) installations.