Turn unstructured communications into structured data that drives action.
The World’s Leading Cognitive Intent Engine
Made for enterprises with high volumes of communications that need this data operationally available and actionable at scale.
"re:infer's AI platform lets us understand what our customers tell us – at scale. Ultimately it helps us make better product decisions.”
The road to intelligent automation starts here
We designed the most powerful cognitive intent platform to provide transformational analytics and automation opportunities. Discover the potential of advanced machine learning.
Front-office Client Analytics
The only way to understand your customers is to listen. Take the first step towards driving sales, reducing churn and improving your product.
Advanced Operations Analytics
Most manual processes are transacted in a conversation. Uncover the hidden inefficiencies in your organisation by monitoring what’s being said.
Automated MI Capture
Transcribing management information manually is unreliable, inconsistent, slow and expensive. Automate MI collection with AI.
Interpreting requests and collecting data manually introduces latency and it's unreliable. Automating interpretation unlocks massive cost savings.
Optimise in Real-time
Every exception to a product or service is surfaced in communications data. Measure and optimise change initiatives in real-time.
How re:infer is helping enterprises
Tier 1 Investment Bank
COO’s office tasked with delivering a 50% reduction in operational costs in the next 5 years.
re:infer’s cognitive intent platform identified quality-of-service issues, information security risks, STP breaks, manual and redundant processes, fulfillment pathways and cross-organisational opportunities for digital transformation: automation, self-service and remediation.
Projected Annual Savings
FTE hours per annum
Facilitated end-to-end automated processes
How it works
Import multi-channel communications data
Automatically discover and classify intents
Active learning with minimal data
Optimise and drive automation
re:infer is based on Breakthrough Research
In the news
The hottest machine learning startups in UK
The year 2017 saw a host of tech giants acquire AI startups, as the likes of Google...Read Article
At your service: the robots saving e-commerce
In customer relations, call centres are expensive but computers have lacked the human touch – until now...Read Article
AI startup re:infer gets $3.5m to develop cognitive…
re:infer, a London-based artificial intelligence startup delivering cognitive autom...Read Article