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Overview

Welcome to the Re:infer integration guide. This page explains the available options to get communications data in and out of Re:infer. Please follow the links to learn more about each option. Please don't hesitate to contact us at support@reinfer.io if you have any questions or you need modelling your use-case.

Permissions

All data upload and download options described below require users to have the necessary permissions.

Uploading Data#

Emails (Microsoft Exchange)#

Microsoft Exchange mailboxes can be synced into Re:infer in real time using the EWS Integration. This can be fully managed by Re:infer with no development effort for you or deployed in your own environment. If you are already extracting emails as part of an existing data pipeline, you can sync the extracted raw emails into Re:infer via the API instead.

For large historical datasets, or if data needs to be available sooner than a live connection can be set up, Re:infer is able to import emails in batch from Microsoft Outlook PST files. If provided the PST file, Re:infer can extract and import it with no development effort for you. Alternatively, we can provide you the PST pipeline as a Docker image.

Salesforce#

Salesforce data can be synced into Re:infer in real time using the Salesforce Integration, which is set up and managed by Re:infer with no development effort for you.

Other Data#

Any other data can be synced into Re:infer in batch or in real time via the API. Another option for batch upload is to use the Re:infer command-line tool, which is available for Linux, Mac, and Windows.

CSV files up to 128 MB can be uploaded into Re:infer by users directly in the browser.

Downloading Data#

Using Predicted Labels

Data downloaded from Re:infer includes predicted labels and entities. Please be sure to review the Label documentation that explains how to correctly use label confidence scores in your application.

For real-time analytics and automation use-cases we recommend using the Trigger API, which allows you to iterate through verbatims in a dataset. If you are integrating Re:infer as one of the enrichment steps in a data pipeline, take a look at the Predict API routes which may also be suitable for your design.

Datasets can be exported as CSV directly in the browser; there is no size limit, but large files may take a long time to download. We recommend to apply filters before exporting to limit the size of the download and make the CSV file more convenient to work with. Another option for batch download is to use the Re:infer command-line tool, which is available for Linux, Mac, and Windows.