We are Re:infer

Leaders in Machine Learning

See open positions

Who we are

Re:infer was founded by machine learning researchers, engineers and entrepreneurs motivated by solving the very hard problem of getting machines to understand human communication.

Re:infer makes human conversations understandable at scale and actionable to machines. We make it easy for our users to create, manage and deploy state of the art machine learning algorithms against high volume streams of conversational data.

We’re a VC backed, early stage startup that’s growing very fast. New joiners have an opportunity to make a big impact, from a small team, to tackle a huge commercial problem.

Perks & Benefits

Here are some of the benefits we offer in addition to awesome colleagues, engaging work and the opportunity to help us build true understanding of human language into software.

Stock options

The option to buy shares in Re:infer at a later date, at a discounted price with reduced tax liability.

Working from home

Whether you're waiting for a package or you have some deep focusing to do, we all work from home from time to time.

Equipment

Choose your own equipment: be it a DVORAK keyboard or a camo laptop, we strongly think you should love the hardware setup at work.

Team lunches

Every Friday. Also tea, coffee, and snacks in the office.

Pension

A generous pension contribution each month.

Salaries increase quickly

In line with our salary framework to ensure equal pay equal work.

Current openings

UI Engineer

Senior

Location
  • London - UK
What we are looking for

Somebody who can take a leading role in helping us put powerful machine-learning capabilities in the hands of non-technical users. We're looking for an engineer at heart, but one with the confidence, vision and perception to distil complex requirements into deliverable features, and to sell these ideas to business-people and other developers. Our UI is necessarily complex and rapidly evolving, and we'd love to bring on board somebody to help us continue to refine and expand it in a well-considered way, from the code structure and tooling choices to the user experience. We're a company of developers who love writing code and learning new things, so anybody who feels the same would fit in well.

What you'd be doing

Working with our back-end and machine-learning engineers, salespeople and clients to determine the best ways to harness our ML platform to deliver a product that feels great to use. Leading new feature projects from design through development. Mentoring other developers and helping to introduce best practices and improving patterns and processes. However, this role would also involve at least 50% of the time writing and reviewing code in Typescript, with React, Redux, Immutable.js and Webpack.

Skills and experience
  • Commercial experience of building complex UIs using modern front-end frameworks (ideally React).
  • Very strong understanding of Javascript (ES6+), HTML and CSS.
  • Experience communicating with REST APIs.
  • Experience with any of the following is a bonus: Immutable.js, Docker, Redux, Webpack.
  • Experience writing back-end code, particularly Python, is also a big bonus.

At Re:infer, we are committed to building a diverse and inclusive environment. We believe fostering diversity and inclusion makes our team stronger, and makes our business the best it can be. We encourage applications from people of every background so we can continue building a team where everyone feels heard and valued.

Apply

Sales Engineer

Mid-weight / Senior

Location

London - UK

What we are looking for

As a technical sales engineer at reinfer, you'll combine a deep technical knowledge of our platform with a strong focus on customer engagement, in both the pre- and post-sales phases.

You're someone who enjoys learning the intricacies of a sophisticated product and being a technical expert in the room as much as you like working with customers and helping them solve their problems.

What you'd be doing

In the pre-sales phase, you'll support the sales team by explaining and answering questions about the platform's architecture; writing whitepapers, technical documentation; and delivering proof-of-concept demonstrations of the product to potential customers.

On the post-sales side, you'll be the primary technical point of contact for existing clients, coordinating deployment and integration of the reinfer platform and advocating for the customer's needs and priorities into our development team.

Skills and experience
  • Experience in a technical pre-sales engineering / solutions architecture role
  • Interest in and experience with leading customer engagements
  • Experience with defining customer requirements and advocating for customers' needs to development teams
  • Detailed grasp of highly-available cloud software/service architecture
  • Hands-on experience with software deployment, troubleshooting and automation in a Linux-based cloud environment (e.g. Docker on Kubernetes)
  • Comfortable with Linux and tools, networking, and compute/storage infrastructure

At Re:infer, we are committed to building a diverse and inclusive environment. We believe fostering diversity and inclusion makes our team stronger, and makes our business the best it can be. We encourage applications from people of every background so we can continue building a team where everyone feels heard and valued.

Apply

Backend Engineer

Junior / Mid-weight / Senior

Location

London - UK

What we are looking for

As a Backend Engineer at reinfer, you’ll become a core member of the engineering team, building a scalable, highly available and secure Machine Learning platform. We’re looking for someone who’s a hacker at heart, loves programming and can learn quickly and adapt to changing requirements. Beyond that you need to be kind, courteous, motivated, self-starting, honest and responsible.

What you'd be doing

As part of the engineering team, you'll be responsible for building and maintaining our backend microservices, including the public-facing API, data-aggregation and real-time processing pipelines. The stack is written in Python with a sprinkle of Rust, and runs in Docker, orchestrated by Kubernetes.

Skills and experience
  • Python development experience
  • Working knowledge of GNU/Linux
  • Experience with service oriented software architecture
  • Experience with high-availability, compute intensive distributed applications
  • Have used “Infrastructure as a Service” (e.g. Google Cloud, AWS)
  • Containers (Docker, CoreOS etc.) and orchestration (e.g. Kubernetes/Mesos)
  • Distributed data storage (e.g. RethinkDB, ElasticSearch) and SQL
  • Rust

At Re:infer, we are committed to building a diverse and inclusive environment. We believe fostering diversity and inclusion makes our team stronger, and makes our business the best it can be. We encourage applications from people of every background so we can continue building a team where everyone feels heard and valued.

Apply

Enterprise Professional Services Lead

Senior

Location

London - UK

What we are looking for

As a respected senior professional, you will be technically confident with excellent communication skills and regarded as the client-facing representative of the reinfer brand. The ideal candidate is passionately focused on the customer, able to collaborate effectively internally and externally to get things done while providing an excellent customer experience. He/she will have a consultative mindset, and a tenacious commitment to continuous improvement.

What you'd be doing

As a Customer Success Lead, you will be responsible for delivering reinfer’s cognitive automation platform directly with enterprise clients. This is a technical project management / consultancy role requiring sophisticated client and stakeholder management. You will be a skilled relationship builder who can liaise with internal engineering teams and build trust with customers as they journey from pilot to production, ensuring successful integration and deployment.

You will partner with the customer as trusted advisor, guiding the client to understand reinfer’s system architecture, core capabilities, successful integration within broader IT landscape, information security, route to deployment, effective user engagement, education and use-case prioritisation.

Skills and experience
  • 3-5+ years working in professional consulting or project management positions with demonstrable client-facing experience
  • Bachelors Degree from leading university
  • Knowledge and experience of Enterprise the IT landscape - infrastructure, architecture, data-centres, cloud deployment, information security
  • Background in delivering successful digital transformation projects.
  • Exposure to financial services operations (e.g. insurance, capital markets)
  • Knowledge of Enterprise Automation journey [RPA and cognitive]
  • Exceptional communication and interpersonal skills and attention to detail
  • Technically confident thinker with the ability to digest technical concepts and problem solve
  • Must have a passion for startups, artificial intelligence and digital transformation
  • Willing to travel

At Re:infer, we are committed to building a diverse and inclusive environment. We believe fostering diversity and inclusion makes our team stronger, and makes our business the best it can be. We encourage applications from people of every background so we can continue building a team where everyone feels heard and valued.

Apply

Machine Learning Research Engineer

Junior / Mid-weight / Senior

Location

London - UK

What we are looking for

As a machine learning research engineer you will take the lead in researching and improving our production ML models. We’re looking for people that love machine learning, are interested in the theory and assumptions behind the models, and are motivated to solve real world problems with techniques that are scalable, efficient and reliable in production.

What you'd be doing

Improving and building out reinfer’s proprietary NLP models that solve intent recognition and entity extraction against vernacular, conversational text. Reading papers, proposing model improvements, implementing and testing new proposed models, and pushing the best ones to production. You’d be working alongside the CEO (PhD in ML), the CTO (ML engineer) and our CSO (Professor David Barber from UCL).

Skills and experience
  • Ability to read an ML paper and implement the models (from publications like ICML/ICLR/NIPS).
  • Experience building and testing ML models.
  • Comfortable with core concepts from linear algebra, probability and statistics required in ML.
  • Programming in Python.
  • Deep Learning frameworks (e.g. Theano, TensorFlow, Torch).
  • An undergraduate degree in a hard science, mathematics, signal processing or engineering.
  • Significant time studying ML (eg MSc, PhD, or a LOT of self-study).
  • Experience of solving Natural Language Processing problems.

At Re:infer, we are committed to building a diverse and inclusive environment. We believe fostering diversity and inclusion makes our team stronger, and makes our business the best it can be. We encourage applications from people of every background so we can continue building a team where everyone feels heard and valued.

Apply

Enterprise Customer Success Manager

Senior

Location
  • London - UK
What we are looking for

We’re currently a small team that’s looking to grow our CS function to support our high-touch enterprise clients across the entire customer journey. We’re looking for a CSM with experience scaling CS to support enterprise clients, preferably at a startup, who can bring their knowledge and experience to help shape the future of CS and become an integral CS leader at Re:infer.

The ideal candidate will be technically confident, with excellent communication skills and a passion for helping customers achieve their definition of success. They must be able to collaborate effectively internally and externally to get things done, while providing an excellent customer experience throughout their journey. They will display a wide variety of soft skills, including coaching, project management, and business consulting in order to support our clients’ digital transformation efforts. Any additional technical skills would be an added bonus.

The successful candidate will be entrusted with some of Re:infer’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption of Re:infer and maximise the value delivered by our platform. This will involve helping our customers manage and deploy Re:infer use cases, help them build their internal capabilities / CoE, and coach them to effectively manage the associated change and become self-sufficient with Re:infer.

In their day to day role, they’ll work closely with our Sales team, the rest of the CS team, product and engineering to help improve our whole product offering. Our CS team works closely with product, acting as the Voice of the Customer, to help develop features that are truly impactful for our customers.

What you'd be doing
  • Act as a trusted advisor to our clients, guiding them to achieve their desired outcomes using Re:infer
  • Support customers throughout their lifecycle from onboarding to preparing for renewal, including identifying cross-sell and upsell opportunities
  • Manage key stakeholder relationships, including leading EBRs to track and plan progress against account success plans
  • Empathize with every aspect of the customer experience, putting customers’ needs first
  • Train and coach customers to become self sufficient in using Re:infer
  • Act in a consultative capacity to deliver our clients’ digital transformation objectives
  • Proactively identify challenges that could impact customer adoption, satisfaction, renewals or churn
  • Share your own experiences with the CS team to increase efficiency and build out a best in class Customer Success organisation
  • Partner closely with other team members across functions to translate business and customer needs to product requirements
What you’ll bring to our team

Must have:

  • 5+ years working in enterprise customer success, account management, professional consulting, professional services for a SaaS company, or similar
  • Experience in a Customer Success team that’s scaled up at a start-up or rapidly growing company
  • Excellent communication and interpersonal skills and attention to detail
  • Technically confident thinker with the ability to digest technical concepts and problem solve effectively
  • Knowledge and experience of the Enterprise IT landscape - infrastructure, architecture, data-centres, cloud deployment, information security
  • Have a passion for startups, artificial intelligence and digital transformation
Nice to have:
  • Experience of delivering successful digital transformation projects
  • Knowledge of deploying professional services for a SaaS product
  • Exposure to financial services operations (e.g. insurance, capital markets)
  • Knowledge of Enterprise Automation journey (RPA and cognitive)
  • Experience working with A.I. / ML technologies

At Re:infer, we are committed to building a diverse and inclusive environment. We believe fostering diversity and inclusion makes our team stronger, and makes our business the best it can be. We encourage applications from people of every background so we can continue building a diverse team where everyone feels heard and valued.

Apply

Customer Success Associate

Junior

Location
  • London - UK
Who we’re looking for

We’re currently a small team that’s looking to grow our Customer Success (CS) function to support our enterprise clients across the entire customer journey. We’re looking for a Customer Success associate to support our CS team in all aspects of delivering value to our customers.

This is a growth role, which the successful candidate can use to develop into an Enterprise Customer Success Manager (CSM) position when ready and as the team grows. As such we’re looking for people who can demonstrate the potential to be a great future CSM and a great fit for our team. This is a great opportunity for a consultant looking to transition into a tech startup, or someone from marketing looking to become more client facing, etc.

The ideal candidate will have excellent written and verbal communications and a growing passion for helping customers achieve their idea of success. They must be a great team player, as they’ll need to collaborate effectively internally and with customers to get things done. They will display a consultative mindset, and have an appetite for developing their soft skills, including coaching, project management, and business consulting in order to support our clients’ digital transformation efforts.

The successful candidate will help our CSMs to effectively support Re:infer’s largest and most strategic customers. They will have the opportunity to learn about Customer Success, contribute to the continued development of a best in class CS organisation, and professionally develop into an enterprise CSM managing their own client accounts.

They’ll work closely with Sales, CS, product and engineering in their day to day role. Our CS team works closely with product, acting as the Voice of the Customer, to help develop features that are truly impactful for our customers.

What you'd be doing at Re:infer
  • Help the CS team support customers throughout their lifecycle from onboarding to preparing for renewal, including identifying cross-sell and upsell opportunities
  • Manage developing training and educational content for our customers on new and existing features and deployment methodologies
  • Track and monitor the health of clients accounts, including progress against Success Plans
  • Help prepare and deliver Executive Business Reviews (EBRs) for clients
  • Help develop playbooks across the customer journey and for different customer segments
  • Proactively identify challenges that could impact customer adoption, satisfaction, renewals or churn
  • Contribute ideas and constantly look for ways to deliver better outcomes for our customers
  • Explore and research new tools and best practices to help scale CS at Re:infer
  • Partner closely with other team members across functions to gather feedback and translate business and customer needs to product requirements
What you’ll bring to our team

Must have:

  • 1-2 years experience in any relevant field - e.g. customer facing role in SaaS/technology firm, customer success, account management, management consulting, customer support, marketing, etc.
  • Minimum 2:1 Bachelor's Degree from a top tier university
  • Excellent written and verbal communication skills in English
  • Be a great team player, with excellent interpersonal skills
  • Ability to take initiative and get things done
  • Highly organised with good attention to detail
  • Intellectually curious, with an ability to digest technical concepts and problem solve effectively
  • Experience developing presentations with PowerPoint or other tools
  • Have a passion for startups, artificial intelligence and digital transformation
Nice to have:
  • Experience developing video / visual content for marketing or training purposes
  • Experience in or exposure to any of the following:
    • Financial services operations (e.g. insurance, capital markets)
    • The Enterprise IT landscape - infrastructure, architecture, data-centres, cloud deployment, information security
    • The Enterprise Automation journey [RPA and cognitive]
    • Digital transformation programmes
    • A.I. / ML concepts and technologies
  • Proficiency in French, German, Spanish, or Japanese

At Re:infer, we are committed to building a diverse and inclusive environment. We believe fostering diversity and inclusion makes our team stronger, and makes our business the best it can be. We encourage applications from people of every background so we can continue building a diverse team where everyone feels heard and valued.

Apply
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