Deep Learning meets e-commerce.

Deep Learning meets e-commerce.
Deep Learning meets e-commerce.

Actionable intelligence from every customer touchpoint

As e-commerce companies compete to provide increasingly personalised experiences, artificial intelligence is providing a new capability to understand and predict customer behaviour.

re:infer helps e-commerce brands to better understand customers needs, generate new leads and provide an enhanced customer experience.

Connection Line

re:infer creates opportunities for growth

Single customer view

Single customer view

re:infer builds a complete view of the customer journey by automatically identifying experience in multiple channels, from sales calls, chats, online reviews, forums and email.
Product intelligence

Product intelligence

re:infer extracts real-time insights into product, inventory and fulfilment so that brands can quickly monitor and respond to trends.
Enhanced customer experience

Enhanced customer experience

re:infer identifies the drivers of unmet failure and value demand across multiple channels and customer segments.
Intelligent customer service

Intelligent customer service

re:infer gives brands a cognitive capability to monitor, understand and respond to customer requests at internet scale.

Every conversation counts.

Customer Insights

Discover the actions and behaviours leading to customer loyaltyIdentify the drivers of failure and value demandBring visibility to the drivers of churnUncover actionable insights that drive personalisation and promotionsAnalyse customer data to provide more accurate recommendations and customer-centric decisionsPersonalise interactions with a searchable and contextual history of all previous interactionsClose the loop between product, marketing and sales

Cognitive Contact Centre

Analyse customer calls to detect root cause drivers of customer painCompare the performance of customer service agentsUncover hidden relationships between product, experience and loyalty

Intelligent Sales

Analyse customer data to provide more accurate recommendations and customer-centric decisionsPersonalise interactions with a searchable and contextual history of all previous interactions

Automation

Make all communications data structured and actionable in the wider IT real-estate (RPA, CRM, CMS, SCV, ERP)Deliver straight-through processing of requestsCognitive + RPA: amplify existing robotics installations with a cognitive front-end that can trigger processes

E-commerce
E-commerce

"re:infer's AI platform lets us understand what our customers tell us – at scale. Ultimately it helps us make better product decisions.”

John Veichmanis

John Veichmanis

CMO, Farfetch