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Deep Learning meets
E-commerce

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Actionable intelligence from every customer touchpoint

As e-commerce companies compete to provide increasingly personalised experiences, artificial intelligence is providing a new capability to understand and predict customer behaviour.

Re:infer helps e-commerce brands to better understand customers needs, generate new leads and provide an enhanced customer experience.

Re:infer creates opportunities for growth

Single customer view

Re:infer builds a complete view of the customer journey by automatically identifying experience in multiple channels, from sales calls, chats, online reviews, forums and email.

Product intelligence

Re:infer extracts real-time insights into product, inventory and fulfilment so that brands can quickly monitor and respond to trends.

Enhanced customer experience

Re:infer identifies the drivers of unmet failure and value demand across multiple channels and customer segments.

Intelligent customer service

Re:infer gives brands a cognitive capability to monitor, understand and respond to customer requests at internet scale.

Customer Insights

  • Discover the actions and behaviours leading to customer loyalty Identify the drivers of failure and value demand
  • Bring visibility to the drivers of churn
  • Uncover actionable insights that drive personalisation and promotions
  • Analyse customer data to provide more accurate recommendations and customer-centric decisions
  • Personalise interactions with a searchable and contextual history of all previous interactions
  • Close the loop between product, marketing and sales

Cognitive Contact Centre

  • Analyse customer calls to detect root cause drivers of customer pain
  • Compare the performance of customer service agents
  • Uncover hidden relationships between product, experience and loyalty

Intelligent Sales

  • Analyse customer data to provide more accurate recommendations and customer-centric decisions
  • Personalise interactions with a searchable and contextual history of all previous interactions

Employee Insights

  • Make all communications data structured and actionable in the wider IT real-estate (RPA, CRM, CMS, SCV, ERP)
  • Deliver straight-through processing of requests
  • Cognitive + RPA: amplify existing robotics installations with a cognitive front-end that can trigger processes

"Re:infer's AI platform lets us understand what our customers tell us – at scale. Ultimately it helps us make better product decisions."

John Veichmanis, CMO – Farfetch