Deep Learning meets Insurance

Deep Learning meets Insurance
Deep Learning meets Insurance

Artificial intelligence is the enabler for disruption.

Customer expectations around what insurance represents and how it’s purchased are changing the competitor landscape within the insurance industry.

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The Context

THE CONTEXT

Most insurers today are faced with intense competition from new digital-first players offering alternative experiences and built on different business operating models.

Customer experience and personalisation are now critical for creating high-growth businesses.

Operational efficiency will be a key lever for success as processing and decision making speeds transform customer expectations.

Today, most insurance firms do not have an infrastructural ability to analyse or automate unstructured communications data at scale.

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THE SOLUTION

reinfer’s Deep Learning platform unlocks the value in an insurer’s communications data.

In the direct channel, reinfer automatically classifies the intents, sentiments and emotions contained in multi-channel communications (chat, voice, emails, social, feedback). reinfer builds a real-time picture of the customer’s experience, their wants and needs.

In the broker-underwriter channel, reinfer extracts actionable client intelligence that drives cross-sell opportunities and actionable product feedback.

In claims, reinfer classifies, routes and processes claims descriptions in minutes rather than days.

In operations, reinfer can automatically discover and identify inefficient manual processes that are ideal candidates for automation.

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The Solution

reinfer creates opportunities for growth

Enhanced Customer Experience

Enhanced Customer Experience

reinfer builds a complete view of the customer journey by automatically identifying experience in multiple channels, from sales calls, chats, online reviews, forums and emails.
Intelligent Operations

Intelligent Operations

reinfer provides deep insight into operations and processes that are highly manual and initiated via a communication. By converting these unstructured flows into structured data, downstream automation tools like Robotic Process Automation (RPA) can be triggered in real-time to deliver Straight-Through-Processing.
Real-time Monitoring

Real-time Monitoring

reinfer provides automatic alerts for emerging customer or operational demands expressed across communications channels. Test and measure the performance of change initiatives, product releases and sales offers in real-time.
Intelligent Claims

Intelligent Claims

reinfer helps to read, classify and understand claims descriptions in real-time, allowing insurers to scale processing and response times.

Make every conversation count

Customer Insights

Discover the actions and behaviours leading to customer loyaltyIdentify the drivers of value and failure demandBring visibility to the drivers of churnUncover actionable insights that drive personalisation and promotions

Operations Analytics

Discover manual and repetitive processes in operationsIdentify business areas suitable for automationGain visibility into root-cause errors Quantify decision making processes

Automation

Action requests expressed in natural languageBridge the gap between humans and IT in operationsAccelerate digital transformation initiatives

Employee Insights

Monitor employee trends globallyQuantify sentiment from onboarding to exitImprove engagement and predict attritionOptimise change initiatives

Insurance
Insurance